Planning a last minute getaway to a picturesque destination? Or, just looking for discounts on a cruise? For the very first cruise I booked, I used CheapCruises.com. I heard of this site through a radio advertisement and thought it was worth checking out. I had a great experience using this platform and was able to effortlessly book my family vacation.
Let’s break down the site and view some of the pros and cons with booking with Cheap Cruises.
Please Note: This post is not sponsored, just my personal thoughts from my experience.
Cheap Cruises offers vacations for a variety of cruise lines in North America, Europe, Africa, the Middle East and Asia. The site states that it is the world’s biggest and leading cruise agency. Your cruise possibilities are truly endless! You will find popular cruise lines such as Carnival, Royal Caribbean, Norwegian and some that you may not be familiar with (Depending on where you are) such as Holland America Line and MSC Cruises.
Customers are able to book the cruise of their choice online or by calling in to the customer service line. With an easy to use interface, from the front page, you can select the options for your cruise search for instant results. Narrow down your search by destination, length, departure month and year, the cruise line of your preference, the cruise ship, and the Departure port.
Once you narrow down your search, you are then presented with all available options. The one thing I did like about using Cheap Cruises is most prices were upfront. However, for some of the specials they have, you will have to call the customer service line in order to get the quoted price. A bit of an inconvenience, but not terrible.
If you see the cruise that you would like, you are then able to choose what type of room you prefer and view pictures from the selected cruise ship. You have your standard options of an interior room, balcony, ocean view, or a suite.
Then, book it! Yes, It’s really that simple.
Searching For a Discount
One of the GREAT things about Cheap Cruises is they offer discounts pretty much all of the time. Hence the name. To give a few discount examples, if you reside in the state of Florida, you are eligible for in-state discounts. This is only if you are booking a cruise and leaving from a port within the state. Also, passengers over the age of 55 qualify for senior discounts. All discounts and the percentage of savings will depend on the cruise.
Many times, if you are looking to get away quickly, Cheap Cruises has last-minute cruise deals on the unsold cabins. This can be major savings! Cruise ships always want a full house. This means more money for them. Similar to your popular travel sites such as booking.com or Orbitz, you can get rooms on the low if they want to make a quick sell.
Some discounts can be as simple as free drinks on your cruise, having the gratuity taken care of, or even hotel vouchers.
I highly recommend checking the site at all times. There are discounts of all sorts that will pop up randomly. I know we all hate being bombarded with endless emails from subscriptions, so I would only recommend subscribing if you take a lot of cruise vacations. By joining this email list, you will receive updates and sales currently happening. However, it’s still a mailing list and you will receive tons of emails.
Oh, and did I forget to mention that they DO NOT require a deposit? That’s right! Book your vacation now and pay later. I did not use this option, but it’s something they advertise. I’m sure there are some rules to this or a deadline in which you have to pay, but it’s still a nice option.
What Cruise Lines Can I Choose?
|Carnival Cruise Line|
Holland America Cruise Line
Cruise Destinations Around the World
My Experience with Cheap Cruises’ Customer Service
When I decided to book my vacation, I called customer service. Not once or twice, but probably a good five times on multiple days. One thing I will say is their customer service agents were phenomenal. Yes, that’s very rare. Every agent I got, each time, was extremely helpful and nice. No attitude problems or employees that didn’t want to work.
I was new to the site so the first time I called, I got a sweet lady from Florida that walked me through the entire process and answered all of my questions. She even helped to recommend cruises for my family and things she would and wouldn’t do. The additional times I called, I got different agents but the same, personable customer service. Honestly, I’ve never called a company and received such nice conversation. Of course, I could’ve just gotten extremely lucky, but I’m glad.
One of the cons about their customer service is if you call and speak with an agent, you are unable to directly call back to speak with that same agent at a later time. It is possible to request a confirmation number so that they can pull your information up in their system when you call back. Unfortunately, it’s a true call center type process of waiting for any available agent. I probably waited about 10 minutes at the most when I called in but I’m sure that will vary depending on the season and time in which you call.
I opted to book with the agent instead of online and they were able to process my credit card, take all names for the trip, and confirm reservations.
How to Still Earn Your Cruise Reward Points
So if you are someone that is familiar with Cruising on certain lines, then I’m sure you’re wondering if you still get your points for the specified cruise line. The answer is YES! When I booked with Carnival via cheapcruises.com, I was still able to create an account with carnival.com and input my booking information. I was still able to book excursions, select my room set up options, and any additional extras that would be standard if I booked directly through Carnival’s site. Your reservation will still count towards your overall cruise points (If you keep up with that) and any additional goodies you would have received if you had booked directly through the cruise line site.
I hope this was helpful and swayed you to take a look at Cheap Cruises! Of course, always compare your price with what the site is advertising and what the cruise line site is offering to make sure you are getting the best deal. Your cruise vacation can be more affordable than you thought!